Legal notice

Seller: MORIKOUGEI CO., LTD. (有限会社森工芸)　MORIKOUGEI ONLINE STORE

Representative: Kenichi Mori

Address: 3-5-34 Suehiro, Tokushima-shi, Tokushima 770-0866, Japan

Phone: +81-88-653-7518

Website: https://mori-kougei.com/

Email: info@mori-kougei.com

Product Prices: Please refer to each product page for pricing.

Additional Fees: Shipping fees and payment processing fees may apply. Please refer to each page for details.

 

Payment Methods

◉ Credit card: VISA, Mastercard, American Express, JCB, Diners Club (via KOMOJU and others)

◉ PayPal

◉ Amazon Pay · Apple Pay · Google Pay · Shop Pay · Pay Easy

◉ Convenience store payment: FamilyMart, Lawson, Ministop, Daily Yamazaki

◉ Carrier billing: SoftBank, Y!Mobile, d払い (Docomo), au かんたん決済

◉ Mobile payment: Merpay · LINE Pay · PayPay

◉ Bank transfer

 

Payment Timing

◉ Credit card / PayPal / carrier billing / mobile payment / other methods: Payment is processed in accordance with the terms and conditions of each credit card company or payment service provider.

◉ Convenience store payment: Payment must be completed within 14 days of placing your order.

◉ Bank transfer: Payment must be made to our designated bank account within 7 days of placing your order.

 

Delivery Timeline

In-stock items are dispatched within 2–5 business days of order confirmation. For items not currently in stock, please contact us.

 

Delivery Method

Orders are delivered to your specified address via Japan Post parcel service.

 

Returns & Exchanges

Returns and cancellations are accepted only in cases of clear product defects. As our products are handcrafted, minor surface marks or slight dimensional variations are inherent to the manufacturing process and do not constitute defects. Please keep this in mind before placing your order.

Returns and exchanges cannot be accepted in the following cases:

· Items that have been opened or used
· Items reported more than 14 days after delivery
· Items damaged or soiled after delivery
· Returns due to size differences or items not matching expectations
· Items missing original packaging, accessories, or manuals
· Custom or personalized items made to the customer's specifications
· Items for which the product page explicitly states that returns are not accepted (please contact us for details)

Return deadline: For returns or exchanges due to a clear defect or incorrect item received, please contact us within 14 days of receiving your order via our contact form or by phone.