Frequently Asked Questions
The standard return conditions below do not limit withdrawal rights or rights concerning defective or non-conforming goods under applicable consumer law. Our request to report problems within 14 days, and conditions concerning opening, use or packaging, do not extinguish these statutory rights.
Applicable statutory return and refund rights take precedence over our standard return conditions, including restrictions on sale items. Being handmade does not itself exclude withdrawal rights. See our Refund Policy for the conditions where EU or UK consumer law applies. Refund Policy
◉How should I take care of it?
Please wipe off water and dirt well after use and store in a cool, dry place in a timely manner.
◉What precautions are needed when storing?
Wooden products are easily affected by high temperature, high humidity, and sunlight. Please avoid storagein wet conditions, extremely humid places, and direct sunlight.
◉Will there be color transfer when I use fabric on the indigo-dyed tray?
No, there is no need to worry about color transfer as the trays have clear coating applied after the indigo dyeing.
◉ Can you ship this product overseas?
Yes, we can.
Delivery may not be available in some areas.
Please click here for shipping costs.
◉Do you provide gift wrapping?
Gift wrapping is not available at this moment, but the product comes with a simple and luxurious special package that is appropriate for use as a gift.
◉What kind of payment methods do you accept?
-credit cards:VISA、Mastercard、American Express、JCB
・KOMOJU／others：Diners Club
・PayPal
・Amazon Pay・Apple Pay・Google Pay・Shop Pay・Pay Easy
◉ Can I return or exchange an item?
We do not accept returns or cancellations unless the product has an obvious defect or is different from the item ordered. Since the products are processed by hand, small scratches and slight errors are not considered defects. Please note this before placing your order.
◉ Do you sell wholesale?
◉If you do not receive a confirmation email, please check the following:
-The email address you entered is wrong.
-It's in the spam folder.
-You have set up a domain name to receive emails.
If you are using a domain name to prevent spam mails, please remove the setting in advance.