User's Guide
User's Guide
This store sells the original MORI KOUGEI products.
If you have any questions or concerns, please feel free to contact us via chat or inquiry form.
■Delivery time
Orders will be shipped within 2 to 5 business days.
Please contact us to find out when items not in stock will be restocked.
Shipping cost
・1,200 yen (tax included)
・Free shipping for orders over 30,000 yen (tax included)
・Delivery company: Yamato Transport
■International shipping
Shipping costs vary depending on weight and region.
Please refer to『 "Overseas Shipping"』 for details.
■Return policy
Please note the points below before placing an order.In the following cases, we do not accept returns.
In the following cases, we do not accept returns.。
-If the product has been opened or used.
-Products that have been used for more than 15 days after arrival.
-Products that have been scratched or soiled by the customer.
-Wrong size or different from personal image of product
-Products without packaging (instruction manual, case, accessories)
-Products that have been customized for the customer, such as custom-made products and products with names.
Return period: Please contact us within 14 days of receiving the product via the inquiry form or by phone.
■Exchanges
If the product is different from the one you ordered, or if there is an obvious defect in the product, please contact us via the inquiry form or by phone.
We will send you a replacement item after confirming the product.
Exchange period: within 14 days after the product arrives.
■Payment methods
・Credit card payment: VISA、Mastercard、American Express、JCB
・KOMOJU, others: Diners Club
・PayPal
・Amazon Pay・Apple Pay・Google Pay・Shop Pay・Pay Easy
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