Frequently Asked Questions

◉Can you ship to overseas?

Possible.

Delivery may not be possible in some areas.

Click here for shipping costs.

Can you provide gift wrapping?

We currently do not offer gift wrapping.

We ship our products in a special package.

◉What payment methods do you offer?

・Credit Card Payment(VISAMastercardAmerican ExpressJCB)、

Other payment methods(Apple PayGoogle PayShop PayPay Easy ・メルペイ LINE Pay PayPay

・Bank transfer

◉Can I return or exchange the product?

We do not accept returns or cancellations unless the product has an obvious defect or is different from the item ordered. Since the products are processed by hand, small scratches and slight errors are not considered defects. Please be aware of this before placing your order.

Refund Policy

◉Do you sell wholesale products for commercial use?

It is possible. Please contact us.

If you are considering using this product for business purposes, such as restaurants and customer service, please contact us.Contact UsPlease.

It is also possible to make it more water resistant by adjusting the coating condition compared to normal products.

◉Care and Maintenance

After use, wipe off water and dirt well and store.

◉Storage method

Wooden products may be easily affected by high temperature, high humidity, and sunburn. Please avoid storage in wet conditions, extremely humid places, and direct sunlight.

◉Color transfer of indigo-dyed trays

After the indigo dyeing process, it is painted, so there is no color transfer.

◉Changes over time

We believe that you will enjoy the tasteful changes of wooden products as you use them.

In the product lineup, "indigo-dyed products" and "zelkova" products are particularly prominent in comparison.

◉If you do not receive a confirmation email, the following are possible reasons.

・You entered the wrong email address.
・It's in my spam folder.
・I have a designated domain.

If you have set up a domain name to prevent spam mail, please remove the setting in advance.

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