We Ship Worldwide
We ship to counties allover the world. To find out if we ship to your country, please check out the EMS website linked below.
EMS International Mail (Countries and Areas)
EMS's List of Covid Shipping Ban (Countries and Areas)
・In countries where EMS delivery is not available, you will be able to use YAMATO to ship your order instead.
・Using shipping methods other than YAMATO or EMS : Please contact us if you would like to use any other shipping method.
Customs & Duties
・When ordering goods from MORIKOUGEI for international deliveries you may be subject to import duties and/or taxes, MORIKOUGEI is not in any way whatsoever responsible for any charges that are incurred from customs/duties.
・Any additional charges for customs clearance are considered outof our control and MORIKOUGEI cannot predict what these charges may be.
・For further information on custom and excise policies in your country, please contact your local customs office.
・Shipping costs are subject to change by region and weight. Please see below for details.
Bhutan, Cambodia, China, Hong Kong Special Administrative Region of the People's Republic of China, India, Indonesia, Laos, Macau Special Administrative Region of the People's Republic of China, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam, Bangladesh, Brunei Darussalam, United States (Guam)
Iceland, Ireland, Great Britain, Italy, Croatia, Croatia, San Marino, France, Estonia, Estonia, Netherlands, Austria, Greece, San Marino, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland Bulgaria, Belarus, Belgium, Portugal, Poland, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, North Macedonia, Azerbaijan, Russia
United Arab Emirates, Israel, Iraq, Oman, Qatar, Kuwait, Saudi Arabia, Bahrain, Jordan, Lebanon, Cyprus, Turkey Middle East
◉North America and Oceania
United States (61 out of 62 states), Canada, Mexico, Australia, Solomon Islands, New Caledonia, New Zealand, Papua New Guinea, Fiji, Barbados, Costa Rica, El Salvador, Honduras, Jamaica, Panama, Trinidad and Tobago
◉Africa and South America
Algeria, Uganda, Egypt, Ethiopia, Gabon, Ghana, Kenya, Cote d'Ivoire, Sierra Leone, Djibouti, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, Morocco, Mauritius, Rwanda, South Africa, Argentina, Uruguay, Ecuador, Colombia, Chile, Paraguay, Venezuela, Peru
How long will it take?
Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.
Other Shipping Methods?
MORI KOUGEI will also be shipping orders via other carriers (UPS, DHL, FedEx)* on a special request basis. Please email us at email@example.com to arrange for specialized shipping.
*Using other shipping method options might cause the shipping rate and time of delivery to vary depending on the other carriers’ rules and regulations.
Cancellation, Refunds & Returns
Due to the fact that all of our products are handmade, we normally do not accept any form of cancellations, refunds or returns for the products that has been purchased.
Returns and Exchanges cannot be accepted except in the case of a wrong shipment. Once purchased, no product may be returned because of the purchaser's personal preferences.
In case of returns and exchanges due to the wrong shipment, a communication between customer and MORIKOUGEI CO.,LTD. should be held to discuss a solution. If any matters of liability arise, the matter will be dealt with and settled between MORIKOUGEI CO.,LTD. and the customer directly. The terms and conditions of the respective seller will apply and be the basis of the discussions.